FAQ's

FAQ

Answers to our most common questions about products, orders, shipments, and payments.

Returns & Exchanges

Do you have a return policy?

Our policy lasts 30 days, starting from the day your order is delivered. The date of delivery will be stated in your tracking, and you will be informed of your tracking details when your order has shipped. If 30 days have gone by, unfortunately we can't offer you an exchange or refund.

How do I return/exchange a product?

To start a return, visit our Returns Portal.

Enter your order number and email, then click "Find your order".
Follow the instructions to submit your return request.
Once your request is processed, you'll receive an email confirmation with the next steps.

If you choose an exchange instead of a refund, you'll receive 20% extra store credit. However, any unused credit will remain unused and is non-refundable.

What about lost or stolen packages?

Birdieboss is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Birdieboss will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Shipping & Delivery

How does shipping and delivery work?

Once an order is placed, our team will collect your products and package it within 24 hours. In sales periods or holidays please allow up to 72 hours for our team to pick and pack your order.

Your order will then be sent via our postal partners (USPS, Amazon and others), and then it should be safely in your patiently waiting hands within 4-8 business days depending on your location and chosen shipping option.

As soon as your order is sent you will receive a shipping confirmation email from us with a tracking number so you can follow the journey.

How do I track my order?

Yay, time to celebrate - It's on its way! After we pass your order to our logistics partner (USPS, Amazon and others), we will send you a shipping confirmation email which will have a tracking link. This will take you directly to the couriers website so you can follow the live tracking updates.

If you can't find the shipping confirmation please send us an email to support@birdieboss.com and we will help you out.

How much do I pay for shipping?

We are currently offering FREE Shipping on all orders over 60$. Below you can see the detailed shipping options and rates we offer:

Standard Shipping (4-8 business days)

Order amount: $0 ~ $59.99 Shipping Cost: $7.95

Order amount: Over $60.00 Shipping Cost: Free

Express Shipping (2-3 business days)

Flat rate shipping fee of $19.95 for any order with express shipping option.

Can I change my shipping address?

Oops, your products not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this for you.

If your orders has been shipped, don't panic! You can still redirect it via the courier tracking link we provide on your shipping confirmation email.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

Help, I think my order is lost/hasn't been delivered?

Think your order might be lost in transit? Although our logistics partners (USPS, Amazon and others) qoute us 4-8 business days for delivery, sometimes life happens and they aren't able to deliver within this timeframe. When this is the case, your tracking number may update to advise of a "delayed" deliver date.

If your item has not been delivered within 12 days, please contact us and we can launch an investigation.

*Please note: Once we pass your order to the logistics partner, your package is under their control. We completely understand delays are frustrating, however once your order is with the courier, any issues need to be investigated by the courier. We are able to contact them on your behalf to resolve any issues. Please be assured, we will always do our best to get the issue sorted as quickly as possible.

Payments

How secure is your payment?

Your privacy and security is our highest priority. We use Stripe and Paypal which are extremely secure and highly encrypted payment solutions designed to protect customers and also hold merchants accountable.

What payment types do you offer?

We accept the good old-fashioned methods of payment, such as credit cardes (Visa, Mastercard, American Express) as well as debit cards that can be used for online transactions. If you're a bit more tech-savvy, we offer Paypal.

Contact us

Didn't find the answer you were looking for? No worries, please email us and you should get a response within one business day. If your emailing about your order, please make sure to include the order number or the email address used at checkout in your message. Thank you!