Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy.
Our policy lasts 30 days, starting from the day your order is delivered. The date of delivery will be stated in your tracking, and you will be informed of your tracking details when your order has shipped. If 30 days have gone by, unfortunately we can't offer you an exchange or refund.
Refunds and Exchanges:
To initiate a return, email email@example.com with your order number and email address used at checkout. We require a receipt or proof of purchase.
All items must be unused with labels and packaging intact. When you return any product, you must cover the shipping charges. As soon as we receive your return, we will process your refund request. Any refunds made by us will be processed back to the original payment method when you place your order.
If you would like to change your product for a different style or size, we can help you out as long as the order has not shipped. If the order however has been fulfilled please return your unwanted item and place a new order.
Lost or Stolen Packages:
BirdieBoss is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, BirdieBoss will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Once an order is placed, our team will collect your products and package it within 24 hours. In sales periods or holidays please allow up to 72 hours for our team to pick and pack your order.
Your order will then be sent via our postal partners (USPS, UPS, FEDEX), and then it should be safely in your patiently waiting hands within 2-4 business days depending on your location and chosen shipping option.
As soon as your order is sent you will receive a shipping confirmation email from us with a tracking number so you can follow the journey.
Yay, time to celebrate - It's on its way! After we pass your order to our logistics partner (USPS, UPS, FEDEX), we will send you a shippng confirmation email which will have a tracking link. This will take you directly to the couriers website so you can follow the live tracking updates!
Oops, your products not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this for you.
If your orders has been shipped, don't panic! You can still redirect it via the courier tracking link we provide on your shipping confirmation email.
*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!
Think your order might be lost in transit? Although our logistics partners (USPS, UPS, FEDEX) qoute us 2-4 business days for delivery, sometimes life happens and they aren't able to deliver within this timeframe. When this is the case, your tracking number may update to advise of a "delayed" deliver date.
If your item has not been delivered within 12 days, please contact us and we can launch an investigation.
*Please note: Once we pass your order to the logistics partner, your package is under their control. We completely understand delays are frustrating, however once your order is with the courier, any issues need to be investigated by the courier. We are able to contact them on your behalf to resolve any issues. Please be assured, we will always do our best to get the issue sorted as quickly as possible.
Your privacy and security is our highest priority. We use Stripe and Paypal which are extremely secure and highly encrypted payment solutions designed to protect customers and also hold merchants accountable.
We accept the good old-fashioned methods of payment, such as credit cardes (Visa, Mastercard, American Express) as well as debit cards that can be used for online transactions. If you're a bit more tech-savvy, we offer Paypal.
Gone are the days of carrier pigeons and smoke signals - emailing us is the way to go! Our email contact is firstname.lastname@example.org.
This allows us to keep a paper trail for your issue so we can help you as best as we can. Remember we're only human, so please be patient and know that we are working as quickly as possible to get back to you.
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